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DiJones adheres to a strict complaint handing procedure, designed to ensure that all complaints are correctly identified across the organisation and escalated where necessary. We endeavour to handle all complaints in a timely, professional and fair manner.

The purpose of the procedure is to:

– Act as a guideline to ensure that complaints made by clients, customers, consumers and colleagues are correctly identified and escalated where required to the Licensee in Charge and management team;
– Ensure that best practice methods are consistency and effectively applied and that all team members understand and comply with DiJones’ expectations in the performance of their duties; and
– Ensure DiJones and it’s partners adhere to applicable state and federal legislation and industry codes of conduct.